Frequently
Asked Questions
Everything you need to know before you book. Can't find your answer? Call 1-855-BRO-MOVE.
How far in advance should I book?
6-8 weeks is ideal, especially for weekend or end-of-month dates. We can often accommodate last-minute moves too — call the line and we'll tell you honestly if we can make it work.
Is my quote actually binding?
Yes. Once we've confirmed your inventory, the quote is locked in writing. The only thing that changes it is you adding items after the estimate is finalized.
Do you provide packing materials?
Yes — boxes, tape, wrap, and mattress covers are available a la carte, or included as part of a full-service packing package.
What's not covered by insurance?
Cash, jewelry, and documents should travel with you, not the truck. Everything else is covered under our standard or full-value protection — we'll walk you through the difference before you book.
Do you move pianos and safes?
Yes, our specialty item crew is trained specifically for pianos, safes, and fine art — just flag it when you request your quote so we bring the right equipment.
Can you move me across provinces?
Yes. Our long-distance service uses one dedicated truck for your entire move, so your belongings never get transferred between vehicles along the way.
What forms of payment do you accept?
Credit card, debit, and e-transfer. Payment is due on completion of the move — never in cash upfront.
Do I need to be present for the whole move?
We recommend it, especially at pickup and drop-off for a final walkthrough — but we know that's not always possible, so ask about our supervised-move option.